Shipping policy

Address Accuracy

You are responsible for providing a correct and complete shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, please contact us at support@zenithformulas.com as soon as possible — changes can only be made before the order has shipped.

Lost or Stolen Packages

If your order shows as delivered but you haven't received it, or if tracking shows no movement for an extended period, please contact us at support@zenithformulas.com within 14 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue. Please do not file a dispute or chargeback with your bank before contacting us — we are committed to resolving delivery issues directly and promptly.