Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. To avoid being charged for the next cycle, cancellations and changes must be made at least 48 hours before your next billing date. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Minimum Subscription Commitment

Subscriptions purchased at a discounted rate require a minimum commitment of one delivery cycle. Subscriptions may be cancelled any time after the first order has been processed and delivered.

To confirm delivery and process cancellations, we may ask for a simple photo of you holding the product, this helps us prevent misuse of the subscription discount while ensuring genuine customers are always looked after. You still have the right to cancel future subscription renewals at any time.

If you cancel before receiving your first delivery, we reserve the right to charge the difference between the one-time purchase price and the discounted subscription price.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.